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Strategic Operations Manager
2 months ago
Thrive Homes is seeking an experienced Operations Support Supervisor to play a key role in ensuring the successful delivery of high-quality building and maintenance services. The ideal candidate will need to be proactive and possess a strong understanding of all aspects of planning and scheduling.
Key Responsibilities- Line Management: Manage a team of three Planners and an Administrator within the Property Services Team.
- Planning and Scheduling: Produce KPIs and data for THS managers, manage internal and external reactive and planned works, and advise on housing-related matters.
- Fleet Management: Responsible for fleet servicing and repairs as required.
- Escalation and Compliance: Escalate ongoing issues, H&S, and compliance to ensure the relevant business function is informed.
- System Development: Develop and enhance operating systems to achieve optimal performance for the Planning Team.
- Additional Duties: Undertake any other reasonable duties/projects as required by your line manager/senior manager.
- Experience: Strong experience within a similar working environment and role, with experience of working within housing, property services, or a similar background.
- Substantial Line Management Experience: Substantial line management experience is essential.
- Communication and Organisational Skills: Excellent communication and organisational skills are required.
- Methodical Approach: A methodical approach to work is necessary.
- Annual Leave: 25 days per year increasing by length of service (up to 30 days).
- Buy or Sell Annual Leave: Opportunity to buy or sell annual leave.
- Generous Family Friendly Provision: Generous family friendly provision.
- Pension: Thrive Homes will pay double your contribution (up to 10%).
- Discretionary Bonus: Discretionary bonus.
- Life Assurance: A payment of 3x your salary.
- Health Cash Plan: Facility to claim cashback for dental, optical, and physiotherapy costs, alongside wellness services.
- Virtual GP Service: Available 24/7.
- Wellbeing Reward Scheme: Earn vouchers through a health app.
- Engagement Activities: A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different.
