Residential Services Coordinator

3 weeks ago


London, Greater London, United Kingdom Imperial College London Full time

We are seeking a highly motivated and customer-focused individual to join our Residential Services Department at Imperial College London.

In this role, you will be responsible for delivering and monitoring the halls of residence management services to students.

As a first point of contact for students and guests, you must be able to provide excellent customer service and have good interpersonal and communication skills.

You will also be required to assist the Village Management Team in the operational management of the halls during the summer months.

The ideal candidate will have proven experience in a similar position in a hotel or higher education residential environment.

Knowledge of current health and safety legislation, particularly in relation to the Housing Health and Safety Rating System (HHSRS) and the Student Accommodation Code, is essential.

The successful candidate will be responsible for ensuring the delivery of high-quality services to students and will be expected to work effectively within a team environment.

Key Responsibilities:

  • Deliver and monitor the halls of residence management services to students
  • Act as a first point of contact for students and guests
  • Assist the Village Management Team in the operational management of the halls
  • Provide excellent customer service and have good interpersonal and communication skills
  • Ensure the delivery of high-quality services to students
  • Work effectively within a team environment

Requirements:

  • Proven experience in a similar position in a hotel or higher education residential environment
  • Knowledge of current health and safety legislation
  • Excellent customer service and communication skills
  • Ability to work within a team environment
  • Ability to manage own workload and time effectively

Benefits:

  • A highly competitive salary
  • An excellent pension scheme
  • Career development and progression opportunities

About Imperial College London:

Imperial College London is a world-leading institution that is committed to delivering high-quality education and research.

We offer a range of benefits and opportunities to our staff, including a highly competitive salary, an excellent pension scheme, and career development and progression opportunities.

Join our team and be part of a dynamic and supportive environment that is dedicated to excellence and innovation.



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