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Continuous Improvement Lead

2 months ago


Worthing, West Sussex, United Kingdom Southern Water Full time

About the Role

We are seeking a talented Continuous Improvement Lead to join our Water Networks and Customer team in Durrington. As a key member of our team, you will be responsible for driving operational excellence and sustainable change.

Key Responsibilities

  • Identify and implement opportunities for performance improvement, working closely with the Performance Analyst to scope, identify, and quantify performance opportunities.
  • Drive sustainable change by supporting the rollout and implementation of opportunities to ensure benefits are realised, goals are achieved, and change is sustained.
  • Mentor and coach team members to aid in cultural change and embed positive, sustainable improvements.
  • Share best practices across the team and wider business by documenting end-to-end process changes and sharing information and best practices.

About You

We are looking for someone with a background in Water Operations or a similar industry, with knowledge and experience of Continuous Improvement methodologies, such as Lean Six Sigma. You should have a high degree of coaching and facilitation skills, with experience in mentoring and providing feedback. Proven analytical and problem-solving skills, with the ability to quantify benefits and track data, are also essential. Excellent communication skills, both written and verbal, are required, as well as a proactive attitude and the ability to work on your own initiative.

What We Offer

This is a full-time role, Monday to Friday, 37 hours a week. We operate a hybrid approach to working between our Durrington office and home. We offer a competitive salary, company and performance-related bonus, generous pension, 25 days annual leave, life assurance, and a range of other benefits.

About Southern Water

We are a company committed to career progression, training and development opportunities, our customers, and the environment. We are proud to be a part of the Southern Water family, where our customers are at the heart of everything we do. Join us and be part of our incident support team, working together to resolve incidents quickly and efficiently.