Area Service Manager

3 weeks ago

Glasgow, Glasgow City, United Kingdom Volvo Group Full time

Location: Home-based with Frequent Travel
Covering the North and Scotland Dealer Region

Circa £55,000 dependent on experience (Inc Company Car Scheme)

As a key member of our Service Market Team, we are seeking an Area Service Manager to drive customer satisfaction and deliver a best-in-class experience. If you thrive in a fast-paced, challenging environment focused on technical support and customer service, then this could be the role for you.

As an Area Service Manager, you will be the first-line contact with customers and dealers, ensuring effective communication and issue resolution. Your main responsibility will be to investigate and resolve technical, service, and commercial aftermarket issues, working closely with customers and regional dealer teams. You will manage the resolution of customer concerns, ensuring a high level of focus and priority on individual actions and concerns. Moreover, you will drive customer and key customer liaison meetings and support the development of customer business opportunities.

As our Area Service Manager, you will collaborate with Volvo Bus Service Manager, the Regional Dealer teams, Volvo Action Service, and Volvo Bus Technical Support team. You will also be in direct liaison with customers, ensuring their concerns and issues are effectively addressed.

WHAT VOLVO GROUP CAN OFFER YOU:

We believe in investing in our employees' growth and well-being. Here are some of the benefits you can enjoy:

  • Professional growth and development: Unlock your potential through various training and development opportunities.
  • Company bonus: Enjoy a 5% yearly bonus provided by the company.
  • Company car scheme: (choice between diesel and hybrid models)
  • Pension scheme: Matched up to 7% of your salary, including death in service cover.
  • Medical Insurance: Medical insurance coverage is provided by Bupa.
  • Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
  • Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
  • Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
  • Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
  • Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.

Your Responsibilities:

  • Providing technical advice/help to the Regional Dealer technical team concerning specific customer or product issues.
  • Reporting any product quality/performance concerns back to Volvo Bus through the appropriate channels.
  • Assisting in fault diagnosis, problem investigation, field trials, and service actions as required.
  • Highlighting and managing Customer VORs (Vehicle Off Road) to maintain a high level of customer uptime.
  • Advising customers on Volvo Bus warranty and campaign/policy actions, managing warranty claims within agreed budget parameters.
  • Following up on Regional Dealer Campaign performance and ensuring appropriate customer reporting.
  • Liaising with the Regional Dealer team to ensure effective Bus Technician / Bus Key Technician training and coaching platform exists for effective customer support.
  • Recognising and developing customer business opportunities, and working with the Regional Dealer team to maximise these opportunities.

Key Skills/Requirements

  • Willingness to travel and stay away from home as and when the role requires.
  • Full and clean driving license.
  • Knowledge of the Bus and Coach Industry and a strong technical background.
  • Demonstrate knowledge of modern vehicle systems, electronics and diagnostics,
  • HNC or equivalent qualification in engineering
  • Proven problem-solving skills using a methodical and cost-effective approach.
  • Strong organisational skills, with the ability to handle numerous tasks simultaneously and prioritise issues.
  • Ability to search out, analyse, and present new ideas for continuous improvement.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

At Volvo Buses you join one of the world's leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.

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