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Customer Service Ambassador

2 months ago

Newtown, Powys, United Kingdom HSBC Full time
{"title": "Customer Service Representative", "description": "About the Role

We are seeking a skilled Customer Service Representative to join our team at HSBC. As a key member of our branch team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide face-to-face customer service in a fast-paced branch environment, adhering to our policies and procedures.
  • Process a wide range of transactions with a high degree of accuracy.
  • Educate customers on HSBC self-service devices and alternative digital banking platforms.
  • Collaborate with the branch team to improve workflows and processes, making banking with HSBC easier for our customers.
Requirements
  • Excellent communication skills, enabling effective conversations and strong connections with customers.
  • Ability to take ownership of customer enquiries through to resolution, delivering a personalized, friendly, and efficient service.
  • Resilience in a continuously changing environment.
What We Offer

We offer a competitive minimum starting salary, plus an annual discretionary performance bonus. You will also receive over six weeks' holiday, including bank and public holidays, with the option to buy more. Additionally, you will have access to a range of benefits, including Perks at Work, a market-leading employer Pension contribution, BUPA Healthcare, Life Assurance, and more.

About HSBC

At HSBC, we are passionate about creating diverse and inclusive workplaces. We take pride in being part of the Disability Confident Scheme, ensuring fair interviews for candidates with disabilities, long-term health conditions, or neurodiverse conditions. If you need adjustments made during the application process, please contact our Recruitment Helpdesk.

", "lang_code": "en-US"}