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IT Support Specialist

2 months ago

Worksop, Nottinghamshire, United Kingdom Leicestershire County Council Full time
About the Role

The IT Service Desk is seeking a skilled and experienced IT professional to join our team as an IT Service Desk Analyst. As a key member of our IT team, you will be responsible for providing high-quality technical support to our employees and partners.

Key Responsibilities
  • Investigate, diagnose, and resolve technical issues using a variety of technological tools.
  • Forward specialist technical support issues to the appropriate team within the IT Service.
  • Utilize excellent troubleshooting skills to triage end-user hardware, software, and operating system issues.
  • Provide first-time fix resolutions and support an IT repair service for customer's laptops, tablets, mobile phones, and software issues.
  • Deal with internal customers over the phone, face-to-face, and via self-service support tickets.
  • Have good customer service and deal with general IT enquiries, and have excellent communication skills and keep the customer informed.
  • Have an understanding of Network Security, Information Security, and Data Protection.
Requirements
  • A minimum of 1 year's experience of working on a front-line IT Service Desk.
  • Experience of providing Active Directory, Microsoft Exchange, and Azure administration, plus awareness of a wide range of Microsoft technologies such as Windows 10/11, Office 365, along with VoIP and a broad understanding of corporate applications.
  • Ability to prioritize work and deliver results in a pressurized environment balancing conflicting demands to achieve acceptable outcomes.
  • Excellent customer service and communication skills, along with experience of keeping customers informed with information on updates, known errors, changes in availability, new facilities, etc in plain English.
About Us

Leicestershire County Council is a local authority that provides a range of services to the community. We are committed to delivering high-quality services to our customers and are seeking a skilled and experienced IT professional to join our team.

What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • The chance to develop your skills and experience in a fast-paced and challenging role.