Field Service Technician

6 days ago

Witham, Essex, United Kingdom Finning Canada Full time

Job Title: Field Service Technician

Job Summary: We are seeking a skilled Field Service Technician to join our team at Finning Canada. As a Field Service Technician, you will be responsible for responding to customer field repair and service requests, diagnosing and providing comprehensive details about the nature of the problem to the customer and Finning.

Main Responsibilities:

  • Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
  • Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
  • Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Requirements:

  • Apprentice trained / Formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting), served as a field service engineer for a significant period or development opportunity for a qualified apprentice.
  • Knowledge in the use of field-based diagnosis tools and equipment essential.
  • Heavy Earth Moving equipment operating knowledge.
  • LDV driving licence.
  • Experience of a variety of construction and static machines essential.

What We Offer:

At Finning Canada, we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

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