Customer Implementation Specialist

4 weeks ago


Bristol, Bristol, United Kingdom Giacom Group Full time
About the Role

Giacom Group is a leading provider of Comms, Cloud, Hardware, and Billing solutions through a single platform. As a key member of our Professional Services team, you will play a crucial role in onboarding new customers and acquisitions into our bespoke billing platforms, aBILLity and Affinity.

Key Responsibilities
  • Configure new instances of Giacom's systems, including setting up blank systems and migrating customer data.
  • Analyze customer source systems and processes to identify data migration requirements.
  • Develop and implement data migration plans, including data cleansing and de-duplication.
  • Manage data migration tools and applications, collaborating with Giacom's development and architecture teams to enhance these tools.
  • Review and report migration results, ensuring seamless customer onboarding.
Requirements
  • Strong knowledge of SQL database language.
  • Excellent communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Good understanding of customer service principles and the ability to manage customer expectations.
  • Self-motivated and driven, with the ability to multitask and cope with a busy workload.
What We Offer
  • Investment in your future career, with a range of learning and development opportunities.
  • A dynamic and inclusive work environment, with a focus on diversity and equality.
  • A competitive benefits package, including 25 days annual leave and a pension plan.


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