Customer Integration Specialist

1 month ago


Bristol, Bristol, United Kingdom First Military Recruitment Ltd Full time

Job Title: Customer Integration Specialist

Job Summary:

We are seeking a highly skilled Customer Integration Specialist to join our team at First Military Recruitment Ltd. As a key member of our team, you will be responsible for ensuring the smooth transition of new products or significant upgrades to existing products into service. You will work closely with our clients to understand their needs and develop effective solutions to meet their requirements.

Key Responsibilities:

  • Maintain a deep understanding of our client's service and product portfolio.
  • Provide expert knowledge and guidance to our technical team to ensure successful product onboarding.
  • Collaborate with our clients to identify and address any issues that may arise during the onboarding process.
  • Develop and implement effective solutions to meet our client's needs and ensure successful product adoption.
  • Work closely with our Customer Integration Engineering Manager to ensure alignment with our client's goals and objectives.

Requirements:

  • Knowledge of Aviation Regulation Frameworks and Military Air Environment policy and processes.
  • Defence experience, military or supporting civilian roles.
  • Ability to achieve security clearance to SC level.
  • Experience of managing change and business transformation with proven results.
  • Excellent communication and presentation skills.
  • Ability to work effectively in a fast-paced environment.

Desirable:

  • Knowledge of MoD DE&S business units and structure.
  • Knowledge of the software development industry and Agile methodologies.
  • Knowledge of ITIL v.3 best practice guidelines.
  • Customer Success Management Training.


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