Customer Integration Specialist
1 month ago
First Military Recruitment Ltd is seeking a Customer Integration Specialist to join their team. This role involves working with clients to ensure the smooth transition of new products or significant upgrades to existing products. The ideal candidate will have experience in customer domain knowledge and technical expertise, with the ability to influence product development and maintain effective business relationships with customers.
Key Responsibilities:
- Maintain an excellent understanding of the company's service and product portfolio.
- Provide customer domain knowledge and expertise to the technical team.
- Identify and submit process improvement ideas.
- Establish and maintain effective business relationships with relevant customers.
Requirements:
- Knowledge of Aviation Regulation Frameworks, Military Air Environment policy and processes or their equivalent.
- Defence experience, military or supporting civilian roles.
- Must hold or be able to achieve security clearance to SC level.
- Effective communicator with good presentational attributes who is able to be influential up to mid-to-senior management level.
Desirable:
- Knowledge of MoD DE&S business units and structure.
- Knowledge of the software development industry and Agile methodologies.
- Customer Success Management Training.
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