Product Support Specialist
6 days ago
We are seeking a highly skilled Product Support Specialist to join our team in Europe. This role requires a deep understanding of proteomics and a proven ability to deliver exceptional customer-facing support.
Job DescriptionAs a Product Support Specialist, you will be responsible for:
- Providing technical assistance to customers, field applications scientists/engineers, and territory account managers
- Leading the remote resolution of complex cases and developing product knowledge and field skills among local teams
- Acting as the main interface between global functions and frontline support teams, managing product performance and maintenance
Responsibilities include:
- Driving the remote resolution of complex cases to support technical support and field service/support staff
- Being the subject matter expert for proteomics platforms and having a general understanding of all Illumina instruments and applications
- Hands-on expertise with Illumina's proteomics systems and integrated technologies
- Ensuring effective problem resolution assistance to subsidiary or distributor support
- Maintaining excellent records such as required by ISO accreditation
- Preparing reports and proposing conclusions based on data as collected to senior management as needed
- Monitoring, driving, and contributing to KPI targets as set by senior management
- Having a deep and well-balanced network across multiple functions on a global stage
About the Role
This is an exciting opportunity to join Illumina's team and make a meaningful impact. As a Product Support Specialist, you will work closely with our global functions and frontline support teams to deliver exceptional customer service and support.
Benefits
Illumina offers a competitive salary range of $120,000-$180,000 per annum, depending on experience. Other benefits include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more.
-
Production Support Specialist
4 days ago
Cambridge, Cambridgeshire, United Kingdom Polytec Personnel Ltd Full timeAbout Polytec Personnel LtdWe are a leading manufacturer of special purpose machinery, seeking a skilled individual to join our team as a Production Support Specialist.
-
Production Specialist
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom SRG Full timeJob DescriptionAs a Production Scientist at SRG, you will play a key role in the manufacture and quality control of specialist reagents. This is a newly created position in a flourishing biotech organisation based near Cambridge, UK.Key Responsibilities:Preparation of reagents, lyophilisation and quality control of small-medium scale batches.Handling receipt...
-
Scientific Production Specialist
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom SRG Full timeJob Title: Scientific Production SpecialistJob Summary:We are seeking a highly skilled Scientific Production Specialist to join our team at SRG. As a key member of our production team, you will be responsible for the manufacture and quality control of specialist reagents.Key Responsibilities:Preparation of reagents, lyophilisation and quality control of...
-
Electronics Product Specialist
1 month ago
Cambridge, Cambridgeshire, United Kingdom Newton Colmore Consulting Ltd Full timeElectronics Product SpecialistWe are seeking an Electronics Product Specialist to join our team at Newton Colmore Consulting Ltd. As an Electronics Product Specialist, you will be responsible for designing and developing new piezoelectronics technologies.Your key responsibilities will include:Designing and developing electronics productsCollaborating with...
-
Electronics Product Specialist
1 month ago
Cambridge, Cambridgeshire, United Kingdom Newton Colmore Consulting Full timeElectronics Product SpecialistWe are seeking an Electronics Product Specialist to join our team at Newton Colmore Consulting. As an Electronics Product Specialist, you will be responsible for designing and developing new piezoelectronics devices.Your key responsibilities will include:Designing and developing new piezoelectronics devicesCollaborating with a...
-
Exhibition Production Specialist
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Association of Academic Museums & Galleries. Full timeExhibition Production SpecialistAssociation of Academic Museums & Galleries seeks an experienced Exhibition Production Specialist to support the preparation, installation, and de-installation of exhibitions at our Cambridge, MA location.Key Responsibilities:Coordinate exhibitions from early planning through completion, including exhibition design development...
-
Product Placement Specialist
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Jobs for Humanity Full timeWe are seeking a skilled Product Placement Specialist to join our team at Jobs for Humanity. As a Product Placement Specialist, you will be responsible for placing point-of-sale (POS) materials in designated areas of retail stores.About the Role:You will work with us on a part-time basis, dedicating approximately 2.5 hours per week to this role.As a Product...
-
Product Security Specialist
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom arm limited Full timeThe Arm Product Security Incident Response Team is seeking a highly skilled and experienced individual to join their team. As a Product Security Specialist, you will be responsible for managing security vulnerabilities and incidents related to Arm's products and services. This role requires a deep understanding of software, hardware, network, and system...
-
Industrial Production Specialist
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Pioneer Selection Full timePioneer Selection is seeking a skilled Industrial Production Specialist to join our team.As an Industrial Production Specialist, you will be working with our manufacturing business at their factory in the Cambridge area. Your key responsibility will be to oversee all manufacturing and packaging machinery in the state-of-the-art facility.Key...
-
Pharmaceutical Product Specialist
2 days ago
Cambridge, Cambridgeshire, United Kingdom CV Library Full timePharmaceutical Product Specialist Job RoleCV Library is partnering with a global leading pharmaceutical company to find an experienced Pharmaceutical Product Specialist to join their team in Cambridge.The successful candidate will be responsible for carrying out hands-on testing of devices to generate data on the selected parameters, in accordance with...
-
Heating Products Specialist
6 days ago
Cambridge, Cambridgeshire, United Kingdom Daikin Full timeDaikin UK is a leading provider of innovative climate management solutions, with over 90 years of precision and innovation in the industry. We are seeking a motivated Heating Products Specialist to join our team.About the RoleThis is an exciting opportunity for a skilled Heating Engineer or Learning and Development professional to share their knowledge and...
-
Product Specifications Specialist
2 days ago
Cambridge, Cambridgeshire, United Kingdom The Sterling Choice Full time**The Sterling Choice** is a leading company in the food service industry, with a strong focus on quality and customer satisfaction.The estimated salary for this role is £40,000 - £45,000 per annum, depending on experience.Job Description:We are seeking a highly skilled Product Specifications Specialist to join our team on a full-time and permanent basis....
-
Product Development Specialist
4 days ago
Cambridge, Cambridgeshire, United Kingdom Tomlinson Group of Companies Full timeThe Tomlinson Group of Companies is seeking a Product Development Specialist to join our team in Cambridge, ON. This role offers a competitive salary of $60,000 - $80,000 per year, plus bonus programs.Job Description:We are looking for a highly motivated individual with excellent communication skills to coordinate and execute the LysteGro fertilizer...
-
Regional Product Support Lead
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Illumina Full timeJob SummaryAt Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.About the RoleAs a Regional Product Support Lead,...
-
Clinical Homecare Specialist
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Meridian Business Support Full timeJob Title: Clinical Homecare SpecialistJob Summary: We are seeking a skilled Clinical Homecare Specialist to join our team at Meridian Business Support. As a Clinical Homecare Specialist, you will be responsible for providing high-quality patient care in the comfort of their own homes.Key Responsibilities:* Provide 1-2-1 care to patients receiving IV...
-
Technical Support Specialist
1 month ago
Cambridge, Cambridgeshire, United Kingdom SoCode Limited Full timeTechnical Support Specialist | CambridgeSoCode Limited is a leading provider of innovative solutions within technology. Their cutting-edge technology and commitment to excellence have positioned them as a key player in the market. They specialize in delivering high-quality solutions to their diverse clientele UK & worldwide.Position Overview:We are seeking a...
-
Regional Product Support Lead
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Illumina Full timeAbout the RoleWe are seeking a highly skilled and experienced Lead Product Support Engineer/Scientist to join our team at Illumina. As a key member of our support organization, you will be responsible for providing exceptional customer-facing support to our customers across Europe.Key ResponsibilitiesDrive the remote resolution of complex cases to support...
-
Product Launch Transition Specialist
1 day ago
Cambridge, Cambridgeshire, United Kingdom ACS Performance Full timeJob OverviewWe are seeking a skilled Product Launch Transition Specialist to join our ACS Performance team. This role involves collaborating with cross-functional teams to ensure the seamless transition of products from development to production.
-
Technical Product Introduction Specialist
6 days ago
Cambridge, Cambridgeshire, United Kingdom ACS Performance Full timeJob Vacancy - Technical Product Introduction SpecialistThe role of the Technical Product Introduction Specialist involves close collaboration with cross-functional teams to ensure a seamless transition of products from development to production, upholding the highest standards of quality and reliability.Project Oversight: The successful candidate will be...
-
Finance Product Specialist
1 day ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeWe are seeking a highly skilled Finance Product Specialist to join our team at Marshall Motor Group. Based in Bournemouth, this role is responsible for delivering excellent customer outcomes by providing expert advice on finance and insurance products.Salary: £35,000 - £45,000 per annum (dependent on experience), plus a competitive bonus and company car...