Configuration Management Specialist
4 days ago
London
We are offering a salary of £80,000 for this role.
About the RoleThis is a crucial position for our client, a leading financial services company. As a Configuration Analyst, you will be responsible for ensuring the accuracy and integrity of their Configuration Management Database (CMDB).
You will take ownership of building relationships with various teams across the business to manage and optimize the CMDB, improving IT service management capabilities.
Main Responsibilities- Maintain and configure the CMDB schema to align with the company's IT infrastructure, services, and assets.
- Use Discovery to automatically discover and map the IT infrastructure assets. Manage user access.
- Oversee the CMDB in the context of change management, ensuring changes to configuration items (CIs) are well-documented and approved.
- Monitor and improve data quality, accuracy, and consistency within the CMDB and source systems.
- Collaborate with various teams to enrich CMDB data with relevant information.
- Conduct regular audits to ensure compliance with ITIL best practices and industry standards.
- Generate reports and provide insights to support decision-making and resource allocation.
- Experience administering and managing a CMDB to monitor and manage the asset life cycle.
- ITIL 3 or 4 Foundation certification.
- Knowledge of inventory systems and background in IT asset and configuration management.
- Experience with IT service management tools and platforms.
- Knowledge in working with Configuration Management processes and systems or ITIL processes.
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