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Collections Specialist

2 months ago


Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

About the Opportunity

We are seeking a skilled Collections Advisor to join our team at Frasers Group Financial Services. As a Collections Advisor, you will play a crucial role in reviewing accounts and contacting customers who have missed payments to discuss available financial options.

Key Responsibilities

  • Build rapport with customers to understand their financial situation and provide support to minimize arrears
  • Offer financial solutions to help customers get back on track with their payments
  • Work within company guidelines to maintain high standards and provide excellent customer service

Requirements

  • Experience in a financial services or customer service environment (desirable)
  • Ability to work in a fast-paced, target-driven environment
  • Excellent communication and interpersonal skills
  • Ability to remain calm and professional under pressure
  • High attention to detail and ability to work independently

What We Offer

  • A competitive salary with opportunities for career progression
  • A clear development structure and training programs to support your growth
  • A dynamic and supportive team environment