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Collections Specialist

1 month ago


Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly motivated and customer-focused Collections Advisor to join our team at Frasers Group Financial Services. As a Collections Advisor, you will play a critical role in reviewing accounts and contacting customers who have missed payments to discuss available financial options.

Key Responsibilities
  • Build rapport with customers to understand their financial situation and provide support to minimize arrears
  • Offer financial options and work with customers to create a plan to get back on track with payments
  • Work within company guidelines to maintain high standards and provide excellent customer service
Requirements
  • Experience in a financial services or customer service environment (beneficial but not essential)
  • Ability to work in a fast-paced target-driven environment
  • Excellent communication and interpersonal skills
  • Ability to remain calm and professional under pressure
  • High attention to detail and ability to work accurately
What We Offer

As a Collections Advisor at Frasers Group Financial Services, you will have the opportunity to develop your skills and career in a dynamic and supportive environment. We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development.

Working with Us

We are a forward-thinking company that values our employees and provides a positive and inclusive work environment. We offer a range of benefits and perks, including a wellbeing programme, employee recognition scheme, and opportunities for career development and growth.