Customer Retention Programs Manager
4 weeks ago
Join Gartner's team of experts in developing and implementing retention strategies that drive business growth and client satisfaction.
About the Role:
The Retention Program Manager will work closely with sales and service teams to identify and capitalize on business opportunities, develop skills, and demonstrate increasing independence in managing coordinated delivery on clients' most critical priorities.
Key Responsibilities:
- Collaborate with sales and service teams to mitigate risk, identify growth opportunities, and problem-solve on the largest regional accounts.
- Conduct strategic-level quantitative and qualitative analyses for VP and above-level management to help solve business challenges and highlight improvement opportunities.
- Develop and implement retention strategies that drive business growth and client satisfaction.
- Manage projects, programs, or initiatives within the team and identify innovations in retention programs.
Requirements:
- Bachelor's Degree or Equivalent.
- 3+ years of relevant experience, ideally working with retention strategy and account priorities.
- Experience in leading a major project or cross-functional programs.
- Experience with project or program management and in making decisions on complex issues and solving operational problems.
- At least 2 years of indirect/direct management experience preferred.
About Gartner:
Gartner is a leading research and advisory company that helps enterprise leaders and their teams succeed with their mission-critical priorities. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally.
Why Join Gartner:
Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive – working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.
Equal Employment Opportunity:
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.
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