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Customer Service Liaison
2 months ago
About Baxter
Baxter is a leading global healthcare company that has been pioneering medical innovations for over 85 years. Our mission is to save and sustain lives, and we are committed to improving healthcare outcomes for millions of patients worldwide.
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Coordinator to join our National Distribution Center's team in Northampton. As a key member of our team, you will be responsible for working directly with Baxter customers, across our product lines and customer channels, to resolve issues and deliver a human-centered, helpful experience.
Key Responsibilities
- Handle orders for hospitals and troubleshoot customers' complaints
- Build positive relationships within the company and communicate thoughtful, empathetic resolutions tailored to each customer
- Process patient orders for the hospitals
- Collaborate and partner with other departments to ensure high delivery of service excellence to Baxter's customers and patients
Requirements
- GCSE Level Standard Education
- Self-motivated, always curious, and consistently eager to learn, with a growth mindset
- Thrives in a dynamic and collaborative environment and becomes comfortable with change, and ambiguity, working autonomously and using good judgment to make decisions
What We Offer
- A 10-month fixed-term full-time contract
- Work weekday shift 8.30 am - 4:30 pm, then 9:30 am - 5:30 pm Mondays to Thursdays (on weekly rotation) and 9:00 am - 5:00 pm on Fridays
- £25,600 base salary + competitive benefits
- Professional development opportunities
- High importance placed on work life balance
- A workplace environment that is inclusive, encouraging, and diverse
- 25 days of annual leaves plus bank holidays
- Subsidised onsite canteen
Language
English
