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Customer Service Representative

2 months ago

Bangor, United Kingdom iQ Student Accommodation Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our site-based customer service team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our students, ensuring they feel at home in our accommodation.

Key Responsibilities:

  • Provide excellent customer service to students, responding to their queries and concerns in a timely and professional manner.
  • Assist students with various tasks, such as tracking down lost parcels, logging maintenance requests, and resolving health and safety issues.
  • Organize social events and activities to enhance the student experience.
  • Handle complaints and rent arrears with patience and understanding.

What We're Looking For:

  • A positive and team-oriented individual with excellent communication skills.
  • Experience in customer-facing roles, preferably in a similar industry.
  • Ability to work independently and as part of a team.
  • Initiative and a willingness to learn and adapt to new situations.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and supportive team.
  • Professional development and training opportunities.
  • A fun and inclusive work environment.