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Customer Service Coordinator

2 months ago

London, Greater London, United Kingdom Reed Full time
About the Role

We are seeking a highly organized and customer-focused Customer Service Administrator to join our team at Reed. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our electrical services to residential properties.

Key Responsibilities
  • Scheduling and Coordination: Manage and oversee the scheduling of electrical inspections, installations, and maintenance works, ensuring timely and efficient delivery.
  • Customer Liaison: Serve as the primary point of contact for residents, handling scheduling queries, and delivering exceptional customer service.
  • Administrative Support: Provide comprehensive administrative support to project teams, including document preparation, data entry, and maintaining accurate records.
  • Project Collaboration: Collaborate closely with project management teams, electricians, and contractors to ensure the electrical programme is delivered on time and to the highest standard.
  • Data Management: Accurately input and update appointment and project data in company databases and project management systems.
Requirements
  • Strong Organizational Skills: Proven ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in a construction, social housing, or electrical services context.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with residents and stakeholders.
  • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new systems and processes.
What We Offer
  • Competitive Salary: A salary of £30,000 - £33,000, depending on experience.
  • Annual Leave: 21 days annual leave plus public holidays.
  • Professional Development: Opportunities for training and development to enhance your skills and career prospects.