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Customer Service Representative

2 months ago

Greenford, Greater London, United Kingdom New Appointments Group Full time
Customer Service Coordinator Job Description

We are seeking a highly skilled Customer Service Coordinator to join our team at New Appointments Group. As a key member of our global customer support team, you will be responsible for delivering exceptional customer service, order processing, pricing, and commercial invoicing, as well as shipping goods internationally.

Key Responsibilities:

  • Provide top-notch customer service to clients worldwide
  • Process orders, manage pricing, and handle commercial invoicing
  • Coordinate international shipping and customs documentation
  • Work closely with multiple accounts and customers
  • Utilize CRM database, SAP, and Dynamics to manage customer interactions
  • Develop and maintain strong relationships with clients

Requirements:

  • Attention to detail and excellent organizational skills
  • Experience in customer service or sales administration
  • Knowledge of shipping and import documentation (desirable)
  • Confidence in working with multiple accounts and customers
  • Proficiency in Microsoft Office packages (Excel, Word)
  • Excellent written and oral communication skills
  • Ability to prioritize tasks and meet deadlines

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a global manufacturer
  • Chance to develop your skills and expertise
  • Collaborative and dynamic work environment

Please note that only candidates with the right to work in the UK and living within a commutable distance will be considered for this position. CVs in Word format should be submitted to New Appointments Group.