Customer Delivery Driver
4 weeks ago
At Tesco, we're committed to delivering exceptional customer experiences. As a Customer Delivery Driver, you'll be the face of our brand, interacting with customers in their homes and providing personalized service. This role requires more than just driving skills - it demands a passion for helping others and delivering outstanding service with a smile.
Your Responsibilities
As a Customer Delivery Driver, you'll be responsible for:
- Ensuring the van and trays are clean and organized.
- Leaving the backyard clean and tidy, and picking up litter as you see it.
- Ensuring trays are washed as part of the tray wash process.
- Loading the van as required, checking the van for roadworthiness.
- Communicating with customers about changes to their orders, including short code items and substitutions.
- Taking care of products and deliveries as if they were your own.
- Explaining to customers that they won't be charged for substitutions.
- Delivering during the customer's time slot.
- Calling customers before arriving at their property if early.
- Calling the store or center if running 30 or more minutes late.
Your Requirements
To succeed in this role, you'll need:
- To build relationships with colleagues to create a positive team spirit.
- To be warm and welcoming in interactions with customers and colleagues.
- To act quickly to respond to changing customer needs and adapt to new situations.
- To be energetic and driven to deliver exceptional results.
- To share ideas with your manager and colleagues on how to improve the store for customers.
- To hold a valid UK/EU/EEA driving license with at least 12 months' experience and no more than 3 penalty points.
- To adhere to GB Domestic Driving Rules.
What's in it for you
At Tesco, we offer a range of benefits to support your well-being and career development. These include:
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months.
- Flexible working arrangements from day one.
- Discounts and rewards through our Colleague Clubcard.
- Access to free wellbeing services and resources.
- Life cover and an award-winning pension scheme.
- Uniform provided and policies to support you throughout your career.
- Access to colleague networks and professional development opportunities.
About us
At Tesco, our vision is to become every customer's favorite way to shop. We're committed to serving our customers, communities, and planet a little better every day. We believe in diversity, equity, and inclusion, and we're proud to be a Disability Confident Leader. We offer flexible working arrangements and support for all colleagues, regardless of their background or circumstances.
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