Customer Service Operations Coordinator

6 days ago


Derby, Derby, United Kingdom CV-Library Full time

We are seeking a skilled Customer Service Operations Coordinator to join our team at CV-Library in the UK. Based in the country, you will play a pivotal role in ensuring the smooth coordination of service operations, providing exceptional support to clients and internal teams.

About the Role
  • As a key member of our service delivery team, you will act as the first point of contact for service requests from clients, delivering clear and timely communication.
  • You will coordinate activities for engineers, contractors, and other personnel to ensure efficient service delivery.
  • Your main responsibility will be to manage client relationships to maintain a seamless service experience, resolving queries professionally and effectively.
  • You will also process and verify data accurately, addressing incomplete records by liaising with relevant stakeholders.
  • In addition, you will support the generation of accurate invoices, ensuring all billing is completed promptly and correctly.
  • You will assist in managing client portal accounts and maintaining accurate service records.
  • Furthermore, you will provide administrative support to the service team and assist the line manager with departmental responsibilities.


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