Frontline Operations Manager

2 weeks ago


London, Greater London, United Kingdom American Hospital Dubai Mea Full time
Job Overview:

As a Frontline Operations Manager at American Hospital Dubai Mea, you will play a critical role in ensuring the smooth operation of our patient engagement processes. This includes monitoring and responding to all incoming calls and email requests, providing timely responses, and liaising with the Revenue Cycle Management Department.

You will also be responsible for arranging and facilitating bookings, as well as keeping track of all appointments scheduled using a spreadsheet or other form of tracking device. Your excellent communication skills and attention to detail will ensure that patients receive the highest level of customer service.

A high school national diploma is required for this role. We estimate the salary for this position to be around 12,000 AED per month, based on industry standards and the location of the hospital.

Key Responsibilities:

  1. Develop and implement effective strategies to monitor and respond to all incoming calls and email requests.
  2. Maintain accurate records of all appointments scheduled using a spreadsheet or other form of tracking device.
  3. Collaborate with the Revenue Cycle Management Department to ensure seamless operations.
  4. Provide exceptional customer service to all patients, responding to their queries and concerns in a timely and professional manner.
  5. Deliver regular reports to the Assistant Chief Operating Officer services, highlighting key performance indicators and areas for improvement.


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