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Coffee Connoisseur and Service Expert

1 month ago

Cambridge, Cambridgeshire, United Kingdom OneRetail Full time

We are looking for a highly motivated Customer Experience Associate to join our team at OneRetail. As a key member of our service team, you will play a crucial role in delivering exceptional customer experiences by crafting high-quality beverages and providing outstanding service.

About the Job:
  • Deliver first-class service and perfectly crafted coffees to customers
  • Keep the bar area clean and organized
  • Process payments efficiently and accurately
  • Build strong relationships with customers and colleagues
  • Learn about brewing methods, beverage blends, and food presentation techniques
  • Represent OneRetail and maintain a positive brand image
  • Comply with Food Handling & Hygiene standards and Health & Safety regulations
Key Responsibilities:
  • Preparing perfectly blended drinks and serving high-quality food
  • Keeping the bar area clean and organized
  • Receiving and processing payments
  • Being an enthusiastic team player and excellent communicator
  • Maintaining stock of clean mugs and plates
  • Learning about brewing methods, beverage blends, and food presentation techniques
  • Representing OneRetail and maintaining a positive brand image
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations
Ideal Candidate:
  • Be a brilliant communicator and build relationships
  • Have previous experience in customer service
  • Strive for excellence in an eager and motivated manner
  • Take initiative and make decisions for customers
  • Have hands-on experience with brewing equipment
  • Possess the ability to work under pressure
  • Demonstrate exceptional timekeeping and reliability

The ideal candidate will have a strong passion for delivering exceptional customer experiences and a willingness to learn and grow with our team. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.