Customer Experience Lead

1 day ago


Battersea, United Kingdom Greene King Full time
Job Title: Customer Experience Lead

At Greene King, we're seeking a talented and experienced Assistant Manager to lead our team in delivering exceptional customer experiences. As a key member of our management team, you'll support the General Manager, lead the team in their absence, and maintain high standards in a fast-paced pub environment.

Key Responsibilities:
* Support the General Manager in day-to-day operations and lead the business when they're absent
* Bring our brand to life by leading the team in delivering amazing experiences for our customers
* Act as a role model for the team, provide training and development, and ensure customer and team safety at all times
* Maintain high standards in all aspects of the business

Requirements:
* At least 2 years of experience as an Assistant Manager or Deputy Manager in an events-led business
* Passionate about delivering amazing experiences for customers
* Excellent communication and leadership skills
* Ability to think on your feet and adapt to challenges during a busy shift
* Keen eye for detail and commitment to upholding high standards

Estimated Salary: £38,000 - £45,000 per annum, depending on experience

Benefits:
* Competitive salary and pension contribution
* Career development opportunities across our well-known brands
* Discounts on Greene King brands (33% for you, 15% for your loved ones)
* Employee assistance program (mental health, well-being, financial, and legal support)
* Discounts on Greene King Inns and hotels (50% for you, 25% for your loved ones)
* Employee referral program (up to £1,500 for successful referrals)
* Access to your wage before payday with Wagestream
* Retail discounts (up to 30% off at Superdrug and more)

About Us:
Greene King is a leading hospitality company with a rich history and a passion for delivering exceptional customer experiences. We offer a competitive salary, pension contribution, and various benefits, including career development opportunities, discounts on Greene King brands, and access to an employee assistance program.

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