Customer Service Executive
7 months ago
**Customer Service Executive - £24,492 + £600 On OTE + 33 Days Annual Leave + Free Parking + Career Progression + Growing Market Leading Business**
**The Company**
We are working with a market leader who are experiencing significant growth. They have a clear path for future company growth and as such are looking to add an Customer Service Executive to their team in Bicester.
You will be joining a team of experienced industry professionals with a chance to progress your career within a growing business with an excellent brand reputation. Our client offer market leading training & a great working environment at their Bicester offices.
**The Role**
We are looking for a Customer Service Executive that has a passion for customer service & growing customer accounts/building relationships. You would be joining a team of 20 to process customer orders.
- Key Responsibilities_
- Ensuring customers orders are taken in an efficient and professional manner.
- You’ll be responsible for making outbound calls and dealing with incoming calls to take our customers' normal orders.
- You’ll be required to manage your own customer base and through careful analysis of on screen data and account statistics, you will help every customer to buy across our product range, selling in new lines, link and gap selling to maximize customers spend.
- Utilising the CRM system to accurate record all activity
- Building relationships with internal team members to process orders efficiently.
- Utilising Excel to analyse trends & data
**What We Are Looking For**
The Customer Service Executive will ideally have experience in a similar role and be a forward-thinking individual with attention to detail.
Ideally you will be/have:
- Experience within a Customer Service role
- Ability to work in a fast based environment with multiple call volumes & customers
- Experience within the wholesale or food service industry would be a benefit but not essential.
- Good experience of solving a variety of customer problems, plus an understanding of sales techniques that will enable you to maximize sales opportunities as they arrive.
- You must have experience using Word, Excel & Outlook confidently
- Strong communication skills
- You will be motivated, organized, flexible and driven to achieve results whilst building effective working relationships over the telephone
**What Is on Offer**
The Customer Service Executive will join a growing business and receive a competitive basic salary of £24,050. In addition, you will receive:
- Bonus scheme - OTE is additional £6,000
- Leading business & growth potential
- 33 days annual leave
- Career progression
- Company Pension - up to 6% matched
- Incentive schemes & company events.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Gym membership
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Battersea: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
Reference ID: DCG-CSE
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