Call Centre Representative
3 weeks ago
We offer a competitive £11.67 per hour salary for this role, along with a range of benefits including flexible working arrangements and access to high street discounts.
About the Role:
This is a Full time position that requires you to work from home with the opportunity to be office based. You will be responsible for handling incoming telephone calls using various media methods and providing exceptional customer experiences to NHS employees, patients, and the public.
Key Responsibilities:
- Answer customer enquiries promptly within performance agreements
- Contribute to building team spirit and aiding others to succeed
- Provide help and guidance to customers, tailoring conversations to their needs
- Work across various computer systems, accurately inputting, updating and amending information
Requirements:
- Confident in taking customer telephone calls and handling customer enquiries using various media methods
- Ability to work collaboratively as part of a team and contribute to building team spirit
Company Overview:
NHS Business Services Authority (NHSBSA) is a leading provider of national services to NHS organisations, contractors and members of the public. We manage over £35 billion of NHS spend annually and are committed to delivering exceptional customer experiences.
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