Operational Trainer and Stakeholder Support Officer

6 months ago

Fleetwood, United Kingdom NHS Business Services Authority Full time

If you have excellent communication skills and are interested in a role that can make a difference, the NHS Workforce Services have the opportunity for you We are looking for an Operational Trainer and Stakeholder Support Officer to join our team in Fleetwood. It’s the perfect opportunity to take the next step in your career while supporting our NHS

In this role you will be responsible for supporting the Operational Training Manager in the creation, planning, organisation, and delivery of all operational training activities across the service. You will need to be enthusiastic, creative, and able to provide an unbeatable level of customer service

The role is based in Fleetwood.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays

Flexible working (we are happy to discuss options such as compressed hours)

Flexi time

Hybrid working model

Career development

Active wellbeing and inclusion networks

Excellent pension

NHS Car lease scheme

Access to a wide range of benefits and high street discounts

Responsible for supporting the Operational Training Manager in the creation, planning, organisation, and delivery of all operational training activities across the service.

Responsible for building up relationships with key stakeholders, including the policy team and providing mentoring support when required in the various student policies/ schemes.

This role will involve supporting the team at Regional and National Stakeholder events to promote funding and educate stakeholders in funding that is available.

The role requires frequent travel to various locations across the country.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

 We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

 Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

 As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

**In this role you are accountable for**:
Support the Operational Training Manager in the creation and maintenance of training guides across various workstreams, these could be for either internal operational teams or external facing for stakeholders.

Delivers training to team members and provides ongoing mentoring and support in all aspects of the service.

In conjunction with the Operational Training Manager liaise with Team Managers and Work Manager to enable the provisions of bespoke/ additional training to broaden skills, support skill gaps and meet the demand of changes to policy and rules.

Review learning evaluations and identify improvement opportunities.

Assist the Operational Training Manager and Team Managers in the development and delivery of an operational training plan.

Promote continuous improvement supporting ongoing learning and development.

Represent the service at various stakeholder events, supporting the Stakeholder Relationship Manager and Training Manager to deliver training on the Service Schemes and systems.

Supports the Policy Team in the revision and development of all service schemes/ policies, procedures and guidance.

Liaises with DHSC on policy queries and provides clarity to team members.

Manages own workload and operates in line with service level agreements, technical instructions/ governance frameworks and within agreed timescales. Ensures an audit trail is in place documenting improvement processes.

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