Client Services Specialist
2 weeks ago
Are you passionate about delivering exceptional client service? Do you enjoy building strong relationships and identifying new business opportunities? If so, we want to hear from you As an Account Manager at MAG, you will oversee all aspects of Client Services within our Ecommerce services function. You will own key relationships and report the impact of Commercial Service performance to each client. In addition, you will build strong relationships and nurture performance within existing clients, as well as support the regional Business Development functions in onboarding new clients internationally.
Your Key Responsibilities
You will be responsible for owning key client relationships, managing client communications, creating operational processes, developing our B2B marketing service proposition, creating accurate scopes of work and being the key contact for the commercial service proposition. You will also develop strategic relationships with clients to identify, negotiate and convert new business opportunities. Your ability to put yourself in your clients' shoes and understand their perspective will be crucial to your success.
What We're Looking For
We are looking for someone with experience in Client facing roles, who is confident in their written and verbal communication skills. You should be meticulous in your attention to detail and able to present persuasively. Self-starting and highly organised, with the capability to manage complex projects across multiple stakeholders. Demonstrable experience of managing and growing strong client relationships, with the ability to cross and up-sell. A solid understanding of the full marketing mix and what different capabilities can offer the client would be an advantage.
About the Salary
We offer a competitive salary of £60,000 - £75,000 per annum, depending on experience, plus benefits including 25 days holiday, 10% company pension, annual bonus scheme, 2 weeks work from anywhere, mediCash programme, on site gym and a host of flexible benefits & discounts.
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