Client Service Specialist

6 months ago


Manchester, United Kingdom Moody's Full time

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
- Maintain strong relationships with clients by providing exceptional support
- Investigate root cause of issues and share findings with product and technology teams
- Onboard new clients, completing account configuration and training
- Deliver training on KYC’s suite of products for clients and prospects via webinar
- Collaborate with data, technology, product and operations teams to resolve issues and eliminate client pain points and inefficiencies,
- Share knowledge and customer feedback with stakeholders including product and technology to identify product enhancements and performance enhancement opportunities
- Provide in-depth education and assistance on product features, functionality and the product technical architecture.
- Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc.
- Provide constructive feedback to the sales and training groups regarding client needs and opportunities.
- Identify, capture, and channel client feedback on product features and functionality to our Product Managers.

Qualifications:

- 3 years of work experience in a service-based B2B environment
- Strong technical problem solving skills
- Ability to adapt to constantly changing product developments and become a “go-to” person for customers and colleagues
- Positive attitude with a passion for delivering exceptional service
- Demonstrate exceptional presentation skills and professional etiquette when interfacing with customers
- The drive to be part of a winning team
- Excellent verbal and written communication
- High level of accuracy and attention to detail
- Effective time manager who can prioritize and organize work independently
- Able to work under pressure in a fast-paced environment and maintain sense of humour
- Self-starter with a solid ability to work independently as well as with a team.
- Experience working with Microsoft products, specifically Outlook, PowerPoint and Excel

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet



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