Facilities Helpdesk Operations Manager

5 days ago


SouthendonSea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time
Job Title: Facilities Helpdesk Operations Manager

We are seeking an experienced Facilities Helpdesk Operations Manager to join our team at CBW Staffing Solutions. As a key member of our facilities management team, you will be responsible for overseeing the efficient handling of maintenance requests across multiple sites.

Main Responsibilities:

  • Lead and motivate a team of helpdesk operatives to ensure the smooth operation of our facilities helpdesk.
  • Ensure all helpdesk processes are followed efficiently, meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Liaise with clients to ensure their needs are met and any issues are resolved promptly.
  • Prepare and present regular reports on helpdesk performance, identifying areas for improvement and implementing solutions.

Key Skills and Qualifications:

  • Minimum 3 years experience managing a large team of helpdesk operatives within facilities and maintenance.
  • Proven track record of driving continuous improvement and implementing process enhancements to increase efficiency and client satisfaction.
  • Excellent communication and interpersonal skills, with the ability to work closely with senior management and clients.


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator Job DescriptionAre you an experienced Helpdesk Operator looking for a new challenge in Facilities Management?We are seeking an experienced Helpdesk Administrator to work for an established Facilities company on a unique site. The company provides maintenance for one of their leading contracts and always aspires to provide a first-class...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage the Helpdesk Inbox and respond to customer inquiries in a timely...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage the Helpdesk Inbox and respond to customer inquiries in a timely...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage the Helpdesk Inbox and respond to customer inquiries in a timely...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage the Helpdesk Inbox and respond to customer inquiries in a timely...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage the Helpdesk Inbox and respond to customer inquiries in a timely...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage the Helpdesk Inbox and respond to customer inquiries in a timely...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage the Helpdesk Inbox and respond to customer inquiries in a timely...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage the Helpdesk Inbox and respond to customer inquiries in a timely...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk AdministratorWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage the Helpdesk Inbox and respond to customer inquiries in a timely and...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk AdministratorWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage the Helpdesk Inbox and respond to customer inquiries in a timely and...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator OpportunityWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. The successful candidate will have a proven track record of working within Facilities Management and will be responsible for providing exceptional support to our clients.Key Responsibilities:Manage the Helpdesk Inbox and respond...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator RoleCBW Staffing Solutions is seeking an experienced Helpdesk Administrator to join our team. The successful candidate will have a proven track record of working within Facilities Management, with a focus on helpdesk, day-to-day administration tasks, and working closely with the Helpdesk Manager to chase documentation and invoices.Key...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator RoleCBW Staffing Solutions is seeking an experienced Helpdesk Administrator to join our team. The successful candidate will have a proven track record of working within Facilities Management and will be responsible for providing exceptional support to our clients.Key Responsibilities:Receive and return phone calls in support of...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Job Title: Helpdesk Support SpecialistJob Summary: We are seeking an experienced Helpdesk Support Specialist to join our team at CBW Staffing Solutions. The successful candidate will have a proven track record of working within Facilities Management and will be responsible for providing exceptional support to our clients.Key Responsibilities:Receive and...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Receive and respond to phone calls and emails from clients in a professional and...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Receive and respond to phone calls and emails from clients in a professional and...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Facilities Operations Manager - Central London - Prestigious Site - Competitive SalaryCBW Staffing Solutions is seeking a Facilities Operations Manager to oversee one of our prominent contracts in Central London. This role is pivotal in ensuring the smooth operation and upkeep of a prestigious building.As a leader in the facilities management sector, we...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Facilities Operations Manager - Central London - Prestigious Site - Competitive SalaryCBW Staffing Solutions is seeking a Facilities Operations Manager to oversee one of our prominent contracts in Central London. This role is pivotal in ensuring the smooth operation and upkeep of a prestigious building.As a leader in the facilities management sector, we...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Facilities Operations Manager - Prestigious Location - Competitive SalaryCBW Staffing Solutions is seeking a Facilities Operations Manager to oversee one of our prominent contracts in a prestigious location. Our company specializes in delivering expert support in the management, upkeep, and repair of building services, excelling in the maintenance of...