Facilities Helpdesk Operations Manager
5 days ago
We are seeking an experienced Facilities Helpdesk Operations Manager to join our team at CBW Staffing Solutions. As a key member of our facilities management team, you will be responsible for overseeing the efficient handling of maintenance requests across multiple sites.
Main Responsibilities:
- Lead and motivate a team of helpdesk operatives to ensure the smooth operation of our facilities helpdesk.
- Ensure all helpdesk processes are followed efficiently, meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Liaise with clients to ensure their needs are met and any issues are resolved promptly.
- Prepare and present regular reports on helpdesk performance, identifying areas for improvement and implementing solutions.
Key Skills and Qualifications:
- Minimum 3 years experience managing a large team of helpdesk operatives within facilities and maintenance.
- Proven track record of driving continuous improvement and implementing process enhancements to increase efficiency and client satisfaction.
- Excellent communication and interpersonal skills, with the ability to work closely with senior management and clients.
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