Senior Quality Assurance Manager

4 weeks ago


Huntingdon, Cambridgeshire, United Kingdom The ONE Group Ltd Full time

We are seeking a proactive Customer Support Manager to act as the key liaison between two key sites and customers for a leading food production business. This role is essential for ensuring smooth communication between the sites and all customers, maintaining the highest standards of customer service and quality assurance.

Key Responsibilities:

  • Serve as the primary point of contact between the business and its customers, managing all communication.
  • Lead customer visits and complete code of practice gap analysis to meet customer requirements.
  • Oversee incident management and drive site improvement projects to ensure audit readiness.
  • Act as the TACCP lead for the site.
  • Lead the implementation and management of customer quality plans, identifying foreign body risks, and driving improvements.
  • Attend new product launches, supporting site teams and customers to ensure successful outcomes.

Requirements:

  • Strong customer service and communication skills, with experience in managing customer relations within the food industry.
  • A proactive approach to problem-solving and project management.
  • Experience with quality systems, audits, and incident management within food production.
  • Knowledge of TACCP, HACCP, and BRC standards.
  • Ability to lead and influence cross-functional teams to drive site improvements and ensure audit readiness.

This role offers a unique opportunity to be at the forefront of customer quality and communication in a leading food production environment. If you're looking for a role where you can make a real impact, lead critical projects, and ensure the highest standards of customer satisfaction, we'd love to hear from you.



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