Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at our Clacton Club.
The RoleAs a Customer Assistant, you will be responsible for providing exceptional service to our customers, ensuring they have an outstanding experience every time they visit the club. This includes building rapport and relationships with customers, being flexible with tasks across all areas of the club, and supporting with other duties as requested by the line manager.
Key Responsibilities- Deliver first-class, personalised customer service in a face-to-face role
- Build strong relationships with customers and colleagues
- Be flexible and adaptable in a fast-paced environment
- Support with other duties as requested by the line manager
- Ensure a Safer Gambling Environment for all customers and colleagues
We offer a range of benefits to our employees, including:
- A 20-hour contract with flexible hours, including evenings, weekends, and late nights
- Access to our Buzz Brights Apprenticeships programme
- Opportunities for career development and progression
- A pension scheme
- Staff discount on bingo tickets, food, and soft drinks
- A Refer a Friend Scheme
To be successful in this role, you will need:
- Experience in delivering first-class customer service in a face-to-face role
- Outstanding communication skills
- Experience of handling cash and basic numeracy knowledge
- Confidence in challenging the way things are done and ensuring all customers follow company policies and standards
You must be 18 years old or older to apply for this role.
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