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Revenues and Benefits Assessor

2 months ago

Wrexham, Wrexham, United Kingdom NEC Full time

Job Summary

We are seeking a highly skilled and experienced Revenues and Benefits Assessor to join our team at NEC. As a key member of our processing centre, you will be responsible for processing all Housing / Council tax changes, UC cases, Reviews and new claims following established procedures and working to KPI's with excellent accuracy at all times.

Main Responsibilities

  • To provide exceptional customer service to our clients, ensuring delivery against service contractual requirements.
  • To meet the standards or deadlines required while performing all duties with minimal support.
  • To complete high levels of workload consistently in line with the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations.
  • To coach and mentor junior staff/colleagues to enhance their skills and knowledge.
  • To share best practice with colleagues and lead update sessions to wider team.
  • To maintain a constructive and positive attitude within the Business Centre, taking on additional duties as and when required and contributing ideas to assist improvements.
  • To regularly exceed minimum contractual standards for productivity/accuracy.

Qualifications and Skills

  • Experience of using Northgate / Academy / IBS (Civica) Systems.
  • Proven problem-solving skills.
  • Good customer service and communication skills.
  • Working knowledge of Housing Benefits / Council Tax.
  • Delivers under pressure with a flexible approach to work.
  • IT competent.
  • Self-motivated.

Skills Development and Progression

NEC is committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross-skill in at least one additional service within our processing centre. For example, as a Revenues and Benefits Assessor, you may look to undertake additional training in one or more of our Central Government services, Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.

Career Progression

NPS actively seeks to progress our colleagues internally. The vast majority of our current management team have progressed to their current roles, having come to NPS as Revenues and Benefits Officers.

Benefits

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
  • A Group Pension Plan with fantastic employer contributions up to a maximum of.
  • A fantastic selection of flexible benefits to suit your individual needs.
  • We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life.
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.