Guest Experience Specialist

3 days ago


Blackpool, Blackpool, United Kingdom WGC Ltd. Full time

About the Company

WGC Ltd. is the UK's leading outsourced hotel services company, serving over 24 million customers each year. Our mission is to deliver exceptional guest experiences through our dedicated teams and innovative solutions.

The Role

The Guest Experience Specialist - Room Attendant plays a critical role in ensuring the highest standards of cleanliness and hospitality in our hotel rooms. This position requires attention to detail, excellent communication skills, and a passion for delivering outstanding customer service.

Responsibilities:

  • Maintain a high level of cleanliness in guest rooms, adhering to hotel standards
  • Ensure all linen and guest supplies are replenished promptly
  • Provide exceptional customer service, responding to guest queries and concerns
  • Report any maintenance faults or lost property to the Head Housekeeper
  • Contribute to a safe and clean environment by following health and safety protocols

Benefits and Opportunities

We offer a competitive salary of £11.5 per hour, plus benefits such as life insurance, free access to a doctor and legal helpline, and counselling and wellbeing support services. As a valued member of our team, you will have opportunities for career progression and professional development.



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