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Helpdesk Administrator

2 months ago

London, Greater London, United Kingdom Hatty Blue Recruitment Ltd Full time
About the Role

We are seeking a highly organized and customer-focused Helpdesk Administrator to join our team. As a key member of our support team, you will play a vital part in ensuring smooth daily operations by managing helpdesk enquiries, liaising with clients, and coordinating various administrative tasks.

Key Responsibilities
  • Manage daily helpdesk calls and emails, escalating issues to Lead Contract Support and Contract Manager when necessary
  • Chase suppliers for service records and upload to Concerto
  • Anticipate and deliver internal and external customer needs while building effective relationships
  • Ensure all helpdesk enquiries are responded to in line with SLAs, and close work orders in a timely manner
  • Provide excellent customer service by managing expectations and facilitating communication between the team and clients
  • Liaise with clients on a variety of matters, attending to their needs and maintaining strong working relationships
  • Maintain procedures such as logging/tracking hazards and updating the Site Induction pack
  • Compile, log, and submit timesheets and expenses; maintain team attendance planner
  • Liaise with subcontractors, book planned and reactive maintenance, and obtain quotations for extra works
  • Raise purchase orders, process supplier invoices, and resolve queries
  • Manage the customer's access control system, including issuing and auditing access cards
  • Oversee cleaning provider performance and conduct monthly cleaning audits
Requirements
  • Strong organisational skills and the ability to manage multiple tasks efficiently
  • Excellent communication skills and customer service mindset
  • Proficiency in MS Office and experience with systems
  • This role will be hybrid with at least 1 day working from home

If you're a proactive problem-solver with excellent organisational skills, we'd love to hear from you.