Claims Examiner

3 weeks ago


Manchester, United Kingdom Thetalentcrowd Full time
New Claims Advisor Opportunity

We are seeking a highly organized and detail-oriented New Claims Advisor to join our dynamic team in Manchester city centre. As a key member of our team, you will play a crucial role in ensuring that new enquiries are handled promptly and efficiently, contributing to our ambitious growth targets.

Key Responsibilities:
  1. Input and update client details on our computer system, ensuring accuracy and attention to detail.
  2. Gather data and input new claims and business enquiries, utilizing your exceptional customer service skills.
  3. Proactively complete diary tasks to support the team, including work with referrers, third-party insurers, and medical agencies.
  4. Ensure attendance calls meet quality standards and that all key information is obtained and recorded.
  5. Work towards targets and deadlines with a focus on excellent customer service and urgency.
  6. Chase paperwork and outstanding case information professionally and promptly.
  7. Manage medical appointments in a timely manner, adhering to due process.
  8. Input and log insurance policies relative to client files.
  9. Communicate with witnesses in line with allocated workloads and due process.
  10. Undertake administrative tasks to support the business, including document redaction, bundle preparation, and telephone support.
Requirements:
  1. Exceptional customer service skills.
  2. Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  3. Strong organisational skills and attention to detail.
  4. Excellent telephone manner and fact-finding abilities.
  5. Ability to work well as part of a team.
  6. GCSE Maths and English at Grade C or above (or equivalent qualification).

This role is ideal for those who are detail-oriented, proactive, and passionate about delivering top-notch customer service. If you meet the criteria and are ready to take on a new challenge, consider this rewarding opportunity in the heart of Manchester.


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