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Retail Sales Associate

2 months ago

Aberdeen, Aberdeen City, United Kingdom Topps Tiles Full time
About the Role

We are seeking two dynamic and experienced Sales and Service Advisors to join our team at Topps Tiles. This role combines product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.

Key Responsibilities:
  • Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
  • Represent the Topps Tiles brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
  • Deal with customers face-to-face, providing exceptional customer service and ensuring a welcoming and confident approach.
  • Ensure showrooms are clean and tidy, and that branch standards are maintained.
  • Ensure point of sale displays are up-to-date and accurate.
  • Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
  • Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
  • Complete customer orders over the phone.
  • Offer specific advice to customers on products and their use.
Requirements:
  • Previous experience in a retail environment.
  • Interest in interior design trends.
  • Excellent customer service skills.
  • Ability to work well under pressure and handle multiple tasks.
  • Strong communication and interpersonal skills.
  • Attention to detail and accuracy in handling transactions.