Hospitality Team Lead
4 weeks ago
We are seeking an experienced Hospitality Supervisor to join our team at Chartwells - Independent. As a key member of our operations team, you will be responsible for ensuring the smooth running of our kitchens and service counters, delivering exceptional food experiences, and providing outstanding customer service.
Key Responsibilities- Serve customers with a personalized experience, ensuring seamless interactions and exceeding expectations.
- Supervise teams to maintain impeccable food and customer service standards, fostering a positive and productive work environment.
- Communicate regularly with line managers to monitor key performance indicators and targets, driving business growth and success.
- Represent Chartwells - Independent and maintain a positive brand image, embodying our values and mission.
- Liaise between customers and culinary and service teams to ensure exceptional experiences and exceed customer expectations.
- Support and train teams, leading from the front to ensure everyone excels in their role, promoting a culture of excellence and continuous improvement.
- Implement and review Health & Safety standards to ensure compliance across all catering and service teams, prioritizing the well-being and safety of our staff and customers.
- A customer-centric focus, with a passion for delivering exceptional food and customer experiences.
- Experience managing teams in a similar role, with a proven track record of success and growth.
- Excellent communication and organizational skills, with the ability to lead and motivate teams.
- An ambitious and motivated individual, always looking to upskill and contribute to the success of our business.
Chartwells - Independent is a leading provider of food and hospitality services, committed to delivering exceptional experiences and exceeding customer expectations. We are proud to be part of Compass Group UK&I, a company that values diversity, inclusion, and employee development. Join our team and be part of a dynamic and supportive environment, where you can grow your career and make a real difference.
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