Pensions Team Lead

2 months ago

Castletown, United Kingdom Equiniti Full time
About the Role

We are seeking an experienced Pensions Administrator to join our team at Equiniti. As a Senior Pensions Administrator, you will be responsible for providing administration services to our customers, working to agreed targets.

Key Responsibilities
  • Provide administration services to customers, working to agreed targets
  • Complete and check casework, providing feedback
  • Resolve customer enquiries
  • Perform and issue pension calculations
  • Provide technical guidance to other team members
  • Identify and implement process improvements in immediate area of work responsibility to improve throughput and customer service
  • Provide on-the-job coaching to department colleagues
  • Carry out projects and ad-hoc activities as determined by the Team Leader
Requirements
  • Excellent attention to detail and capable of following defined processes and procedures
  • Strong communication skills
  • The desire to deliver exceptional customer service
  • Proven track record of quality, timely delivery
  • The ability to develop positive and productive working relationships
  • Computer literate with a willingness to learn a variety of systems
  • Strong numeracy and literacy skills
  • Previous pensions experience is essential
What We Offer
  • Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
  • All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
  • Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
  • Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
  • Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
  • Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
  • Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
Equality and Diversity

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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