Senior Pensions Administrator

3 weeks ago


Castletown, United Kingdom Equiniti Full time
Senior Pensions Administrator

Equiniti is seeking an experienced Senior Pensions Administrator to join our team in Crawley. As a key member of our pensions administration team, you will be responsible for providing exceptional customer service, resolving customer enquiries, and performing pension calculations.

Key Responsibilities:
  • Provide administration services to customers, working to agreed targets
  • Complete and check casework, providing feedback and guidance to team members
  • Resolve customer enquiries and provide technical guidance to colleagues
  • Perform and issue pension calculations, identifying and implementing process improvements to enhance throughput and customer service
  • Provide on-the-job coaching to department colleagues and carry out projects and ad-hoc activities as determined by the Team Leader
Requirements:
  • Excellent attention to detail and ability to follow defined processes and procedures
  • Strong communication and interpersonal skills, with a desire to deliver exceptional customer service
  • Proven track record of quality, timely delivery and ability to develop positive and productive working relationships
  • Computer literate with a willingness to learn a variety of systems and strong numeracy and literacy skills
  • Previous pensions experience is essential
What We Offer:
  • Save For Your Future - Equiniti Pension Plan, with company matching up to 10%
  • All Employee Long Term Incentive Plan (LTIP) - an opportunity to benefit from the company's success
  • Health and Wellbeing - Employee Assistance Programme, life assurance cover, and employee discounts
  • Flexible Benefits - the ability to purchase a range of benefits, including gadgets, travel insurance, and more
  • Time Off - 28 days holiday + bank holidays, plus 2 volunteer days
  • Winning Together - Equiniti ICON award vouchers, recognizing individual contributions to the business

We are committed to equality of opportunity for all staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Please note that any offer of employment is subject to satisfactory pre-employment screening checks, including 5-year activity and GAP verification, DBS or Access NI, credit, sanctions, and CIFAS checks.



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