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IT Systems Administrator
2 months ago
Proclinical Staffing is seeking an experienced IT Systems Administrator to join our team. This role can be based anywhere in Scotland and offers a hybrid work environment.
Key Responsibilities:
- Collaborate with suppliers and partners to deliver secure, scalable, reliable, and effective IT solutions and services.
- Work across the organization to ensure our IT business systems and infrastructure support our global growth plans.
- Support the Corporate IT Help Desk by responding to tickets and meeting SLA requirements.
- Support local and global employees and partners with IT systems, applications, and networks.
- Contribute to the successful delivery of IT system, application, and network implementation projects.
- Maintain corporate networks, including firewalls, WiFi, and VPN.
- Participate in the Change Advisory Board and conform to the Change Management policy and process.
- Establish, document, and maintain consistent processes and policies for managing information and business systems.
- Provide regular communication and training on IT and business systems.
- Support the procurement, setup, configuration, and training of new business systems.
- Contribute to the culture of continual improvement and efficiency within IT and business systems.
- Ensure all work is risk assessed and quality, regulatory, and legally approved.
- Handle complaints calmly and courteously, ensuring follow-up actions are taken.
Requirements:
- Experience with SaaS and IT Helpdesk.
- Experience with corporate network administration, including firewalls, switching, WiFi, and VPN.
- Experience working within and improving IT policies and processes.
- Managing, upgrading, and maintaining Windows PC, Laptop, and Server environments.
- Knowledge of Cisco networking, practices, and principles.
- Experience with cloud infrastructure (AWS and/or Azure).
- IT-related qualification.
