Data Management Specialist

3 weeks ago


Cardiff, Cardiff, United Kingdom Legal & General Full time

We are seeking a highly skilled and experienced Customer Service Team Manager to join our Workplace Pension Team at Legal & General. As a key member of our team, you will be responsible for leading and managing a team of customer service representatives, ensuring that they provide exceptional service to our customers and meet performance targets.

The successful candidate will have a proven track record of managing teams, developing and implementing effective processes, and driving business growth. You will be a strong communicator, able to build and maintain relationships with colleagues and stakeholders, and have a deep understanding of the financial services industry.

In this role, you will be responsible for:

  • Leading and managing a team of customer service representatives to deliver exceptional service to our customers
  • Developing and implementing effective processes to improve customer satisfaction and reduce costs
  • Managing performance and developing team members to achieve their full potential
  • Collaborating with other teams to drive business growth and improve customer experience
  • Ensuring compliance with regulatory requirements and company policies

We offer a competitive salary, bonus scheme, and a range of benefits, including a generous pension contribution, life assurance, and private medical insurance. If you are a motivated and experienced professional looking for a new challenge, please apply.

Key Qualifications:

  • Proven experience in managing teams and developing effective processes
  • Strong communication and interpersonal skills
  • Deep understanding of the financial services industry
  • Ability to drive business growth and improve customer experience
  • Compliance with regulatory requirements and company policies

What We Offer:

  • Competitive salary and bonus scheme
  • Generous pension contribution
  • Life assurance
  • Private medical insurance
  • 25 days holiday, plus public holidays
  • Competitive family leave
  • Electric car scheme
  • Discounts on high street stores and online


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