Senior Operations Supervisor

3 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom Places Leisure Full time

Lead Duty Manager

At Places for People Group, we are a social enterprise committed to fostering community well-being. Our mission at Places Leisure is to transform lives by creating vibrant environments and promoting healthy lifestyles, positioning ourselves as the UK's foremost health and wellness facilitator.

We pride ourselves on being distinct from traditional organizations. Our approach to our team mirrors our dedication to the communities we serve, ensuring that every member feels valued and supported. Here, you are not just an employee; you are integral to our mission.

Role Overview

In this pivotal role, you will collaborate closely with the Operations Manager and General Manager to meet strategic goals and support various project initiatives.

Your responsibilities will include assisting the Operations Manager in executing the Places Leisure Safety Manual while maintaining a prominent presence on the floor, engaging actively with both staff and patrons.

You will ensure that team members receive appropriate training and consistently deliver high-quality service to our clients. Monitoring staff performance through regular meetings and performance appraisals will also be a key aspect of your role.

Additionally, you will oversee daily maintenance and cleanliness within the facility, supporting the Operations Manager in managing the performance of the Duty Managers.

Candidate Profile

The ideal candidate will possess relevant experience in a similar capacity, preferably within the leisure or hospitality sector. You should have a proven track record of supervising teams and driving them towards achieving key performance indicators. During the interview process, you will need to demonstrate how you have successfully motivated teams to consistently meet objectives.

A background in customer service is essential, along with a strong ability to meet and exceed targets. You should be a proactive leader, equally comfortable conducting site tours for potential members and inspiring your team.

Employee Benefits

As a large and ambitious organization, we offer a wealth of challenges and opportunities for growth.

To enhance your experience with us, we provide a comprehensive benefits package, which includes:

  • Alignment with the Real Living Wage foundation
  • Full Health & Fitness membership for you and a nominated adult, plus up to four juniors
  • Flexible working arrangements, including part-time and shift options
  • Opportunity to purchase additional annual leave
  • A bonus scheme for all colleagues at 2%
  • Access to ongoing personal learning and development opportunities
  • Participation in our Company Pension scheme
  • Healthcare cashback plan, offering savings of up to £500 per year
  • Discounts of up to 50% on activities, center shop, and cafes
  • Additional perks including significant discounts and offers from various retailers and entertainment venues.

Next Steps

If you meet the qualifications and are eager to advance your career, we encourage you to explore this opportunity further. You will be directed to our careers site where you can learn more about the role and submit your application directly.



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