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Guest Safety Manager

2 months ago

Birmingham, Birmingham, United Kingdom Resorts World Birmingham Full time
Job Description

**Job Title:** Security Supervisor

**Job Summary:** We are seeking a highly motivated and experienced Security Supervisor to join our team at Resorts World Birmingham. As a Security Supervisor, you will be responsible for ensuring the safety and security of our guests and employees, while also maintaining a high level of customer service.

Key Responsibilities:
  • Support and deputise for the Guest Safety Manager in the operational management and delivery of all manned security.
  • Focus the Guest Safety team on providing excellent guest service to all guests.
  • Control and deliver the rotas ensuring correct manning levels and compliance are maintained at all times.
  • Manage staff attendance records in line with company procedures.
  • Motivate and monitor the team to achieve the highest possible standards of service delivery.
  • Maintain standards of performance, discipline and welfare for the team in accordance with company policies.
  • Understand all requirements and provide security solutions to meet and exceed needs.
  • Manage excellent relationships with internal departments, our suppliers and other partners.
  • Support the Guest Safety Manager in recruitment, development and training of staff.
Key Accountabilities:
  • Support the Guest Safety Manager in the continuous review and implementation of security management best practice into the team.
  • Ensure a timely response to all security issues and events.
  • Ensure that records are held and updated as required.
  • Deliver the security operation within the approved budgetary framework.
  • Work closely with stakeholder organisations to deliver the centres crime prevention policy.
  • Support Guest Safety Manager in operational HR responsibilities to recruit, retain and develop the security team.
  • Work with HR to ensure all new starters are inducted, trained and licensed in accordance to the con and requirements.
  • Ensure objectives, performance reviews and Toolbox Talks are completed as per company policy.
  • Identify training needs and ensure accurate site records are maintained at all times.
  • Reduce labour turnover by proactively managing people issues in co-operation with other internal departments.
  • Ensure that all company communications are cascaded to team members in a timely manner as and when required.
  • Attend departmental meetings as required.
  • Embrace a collaborative learning culture with your team and the wider business.
  • Assist senior management as requested.
What We Offer:
  • Online Discount portal
  • A range of flexible benefits* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
  • Life Cover
  • Numerous discounts across Resorts World Birmingham and the NEC Campus
  • Discounts across the wider Genting UK brand
  • Discounted on-site gym membership
  • Discounted bus and rail passes with National Express
  • Pension
  • Uniform provided
  • Employee Assistance Programme
  • Free on-site parking
  • Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

We are committed to providing a fun and fast-paced working environment, with opportunities for career progression and professional development. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we would love to hear from you.