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Assistant Service Manager
2 months ago
Job Title: Assistant Service Manager - Operations
Job Summary:
We are seeking an experienced Assistant Service Manager to join our team at Groomfield Recruitment Ltd. The successful candidate will be responsible for supporting the smooth operation of our regional office, delivering high levels of customer service, and leading a dedicated team.
Key Responsibilities:
- Deputise for the Service Manager in operational duties, including customer account review meetings.
- Handle operational duties such as invoicing and quoting for works.
- Support the Regional Manager in developing new sales opportunities.
- Lead, coach, and support the Service staff team to deliver top-notch customer service.
- Manage Service Technicians' activities to meet budgetary targets and customer expectations.
- Manage relationships across the Service division to achieve National Service Account KPI's.
- Improve data management and process systems in collaboration with the IT department.
- Resolve Warranty & Contractual issues with the contracts department.
- Support and manage existing customer relationships and develop new opportunities.
- Provide hands-on support across all office disciplines for balanced workflow.
Requirements:
- Previous experience in a team leader or assistant manager role.
- Proven ability to lead, coach, and support teams effectively.
- Flexibility in approach and the ability to prioritise and work under pressure.
- Strong problem-solving skills and the ability to collaborate with others.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office, especially Excel. Knowledge of SAP is advantageous but not essential.
Benefits:
- Annual salary of £36,000 - £39,000.
- Additional £2,000 yearly bonus.
- Company car.
- 25 days annual leave plus Bank Holidays.
- Paid Birthday leave after one year of service.
- Company pension scheme.
- Life assurance.
- Enhanced parental pay.
- Company sick pay.
