Assistant Service Manager
3 weeks ago
Join our client as an Assistant Service Manager and support the London North Service office near Leighton Buzzard. This role is crucial in ensuring the smooth operation of a busy regional office, delivering high levels of customer service and supporting a dedicated team.
~ Competitive + Bonus
~ Company car
~ Monday to Friday 08:30 to 17:00
~25 days annual leave plus Bank Holidays
The Assistant Service Manager will:
Deputise for the Service Manager in operational duties, including customer account review meetings.
Support the Regional Manager in developing new sales opportunities.
Lead, coach, and support the Service staff team to deliver top-notch customer service.
Manage Service Technicians' activities to meet budgetary targets and customer expectations.
Manage relationships across the Service division to achieve National Service Account KPIs.
Improve data management and process systems in collaboration with the IT department.
Support and manage existing customer relationships and develop new opportunities.
Provide hands-on support across all office disciplines for balanced workflow.
The ideal Assistant Service Manager will have:
Proven ability to lead, coach, and support teams effectively.
Proficiency in Microsoft Office, especially Excel. Knowledge of SAP is advantageous but not essential.
If you are an experienced team leader or assistant manager with a passion for delivering excellent customer service, the Assistant Service Manager role could be perfect for you. If you have experience or interest in roles such as Service Supervisor, Operations Manager, Customer Service Manager, Regional Service Manager, or Service Team Leader, you might find this Assistant Service Manager position a great fit.
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