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Client Services Coordinator

2 months ago

Chichester, West Sussex, United Kingdom GB035 Mercer (UK) Limited Full time

About the Role

We are seeking an experienced Client Services Administrator to join our Protections team in Chichester. As a key member of our successful business, you will be responsible for providing administrative support to clients and colleagues, working as part of a wider team to deliver exceptional service.

Key Responsibilities

  • Support the consulting team in gathering, organising, entering and analysing data for client projects
  • Partner with internal and external stakeholders to achieve the best service for clients
  • Deal with client and member queries, with support as appropriate, in line with service level agreements
  • Champion continuous improvement within your team/location
  • Develop and maintain technical and market knowledge
  • Quality check work for junior colleagues
  • Attend client meetings as required
  • Act as a training and technical referral for colleagues

Requirements

  • Previous administrative experience in a professional services environment
  • Good understanding of Microsoft applications such as Excel, Word and Outlook
  • Excellent written and oral communication skills
  • Ability to work with numbers
  • Excellent planning and organisation skills with the ability to work to deadlines
  • Ability to work independently and as a team player, establishing good rapport with clients and colleagues

What We Offer

  • Competitive benefits package including 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, and flexible benefits
  • Hybrid working model with 2 days per week spent working remotely and 3 days per week in the office

About Mercer

Mercer Marsh Benefits is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits, operating in 135 countries with a team of specialists designing benefits solutions that meet the needs of businesses and their people.