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Acturis Systems Consultant

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Ardonagh Group Full time
About the Role

We are seeking an experienced Acturis super user to join our IT Operations team as a Acturis Systems Consultant. This role involves handling day-to-day queries from our Acturis business users, providing expert guidance and supporting the business in improvement initiatives.

Key Responsibilities
  • Develop and maintain a good working knowledge of Acturis to handle day-to-day enquiries from users of Acturis to assist with defects and system errors, routine queries, change requests, and providing industry knowledge and technical systems expertise to assist brokers and partners in improving Acturis to maximise productivity and revenue.
  • Provide expert guidance and support to business improvement initiatives, assist in developing and managing software house relationships, identify areas of improvement through reporting & analysis, and provide on-site consultations for System Health checks, identifying requirements for training.
  • Supporting users and business partners through system change, working alongside the software houses ensuring a smooth transition from existing system and minimising disruption to the business, and supporting system administration tasks.
Requirements
  • Extensive Acturis experience – not just as a broker/user but in supporting the technical workings and processes of the platform.
  • A good understanding of the insurance broking environment and processes, including client side financial transactions.
  • Good working relationships with software houses and clients/partners.
  • Strong stakeholder management and communication skills.
  • Technically competent and the confidence to build credibility amongst senior stakeholders.
  • Ability to handle multiple workflows.
  • Project management and systems testing experience would be preferred, although not essential.
About Us

The Ardonagh Group is one of the UK's largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients' challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. We are an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

We welcome applications from individuals who share our values and are passionate about delivering exceptional results in a dynamic and supportive environment.