Senior IT Systems Engineer

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Opencast Full time
About the Role

We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.

We're looking for a talented Senior IT Engineer to play a pivotal role in building and shaping our new internal IT function.

Key Responsibilities
  • Work closely with our Director of IT and Information security to identify pain points and recommend improvements to enhance the end-user experience.
  • Deliver high-quality support, both remotely and in person, within defined SLAs.
  • Troubleshoot complex IT issues, both hardware and software, up to the 3rd line.
  • Perform root cause analysis to prevent issues from happening again.
Technical Requirements
  • Desktop operating systems, including macOS and Windows.
  • The Microsoft 365 suite of products, including Exchange Online, SharePoint, Teams, and OneDrive.
  • Server operating systems, including exposure to Linux environments.
  • Computer hardware, with the ability to carry out repairs when required.
  • Network administration and troubleshooting, including firewall management.
  • System monitoring tools.
  • Asset management.
  • Experience administering Salesforce.
  • Experience with ERP solutions.
  • Experience using MDM / RMM tools, including Jamf for managing Mac estates.
What We Offer
  • Competitive pension, healthcare, share options, and discretionary bonus.
  • Flexible hours and 25 days' holiday.
  • Opportunity to work with a growing tech consultancy.
About Opencast

Everyone at Opencast splits their time between multiple locations, including our HQ and hub locations, client site, or home.

Travel is part of life at Opencast, and we consider the requirements of your work, our clients, and your team.



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