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Room Service Coordinator

2 months ago

Poplar, Greater London, United Kingdom Canary Riverside Plaza Hotel Full time
Job Description

Job Title: Room Service Coordinator (Nights)

Company: Canary Riverside Plaza Hotel

Job Type: Full-time

Location: Canary Wharf, East London

Job Summary:

We are seeking a highly skilled and experienced Room Service Coordinator to join our team at Canary Riverside Plaza Hotel. As a Room Service Coordinator, you will be responsible for overseeing the daily operations of our room service department, ensuring that each and every guest order is efficiently and promptly delivered to their rooms and suites.

Key Responsibilities:

  • Oversee the daily room service operations to ensure efficient and high-quality service delivery.
  • Ensure all room service areas meet our exceptional standards of cleanliness, presentation, and organization.
  • Work closely with the other operational nights departments to guarantee smooth operations and enhance guest satisfaction.
  • Lead, inspire, and support your team, fostering a positive environment based on teamwork, mutual respect, and open communication.
  • Address guest enquiries, concerns, and special requests promptly, aiming for swift resolution and high satisfaction.
  • Collaborate with the food and beverage management team alongside the night manager to develop and implement strategies that exceed guest expectations.

Requirements:

  • Minimum of 2 years experience within a similar room service assistant/coordinator role within the hospitality 5* hotel industry.
  • Food hygiene and food safety compliance qualified certificates.
  • Ability to work under pressure and independently.
  • Intermediate Microsoft Office computer skills and relevant programs like Microsoft Outlook for communication.
  • Excellent communication skills.
  • Ability to work to tight deadlines.
  • Positive attitude.
  • Commitment to delivering a high level of guest service.
  • Excellent grooming standards.

What We Offer:

  • Competitive rate per hour of £11.44 per hour.
  • 28 days holidays (including bank holidays) with additional days given for length of service.
  • Delicious healthy complimentary meals on duty.
  • Uniforms provided and laundered.
  • Excellent training and development opportunities.
  • Food and beverage discounts in our Quadrato restaurant and lounge.
  • Employee room rates and excellent room rates for friends and family across Canary Riverside Plaza Hotel, Marriott, Radisson, and Hilton brand hotels.
  • Company pension scheme after 3 months service.
  • Recommend a friend scheme.
  • Employee of the month awards with excellent staff recognition awards.
  • Annual staff party.

Language: English (en-US)